Terms of Service

Effective date: June 7, 2026

Welcome to SDRManager.ai. These services are provided by SDRManager.ai ("Company," "we," "us," or "our"). By accessing our website or using our AI-powered SDR platform, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our services.

1. Acceptance of Terms

By accessing our website, subscribing to a plan, or using SDRManager.ai services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated herein by reference.

2. Services Provided

SDRManager.ai provides an AI-powered outbound sales automation platform, including but not limited to:

  • AI SDR Agents: Autonomous AI agents that research prospects, craft personalized outreach, and manage multi-channel sales sequences
  • Lead Intelligence: AI-powered prospect research, enrichment, scoring, and intent signal detection
  • Multi-Channel Outreach: Automated email, LinkedIn, and phone outreach sequences with AI-generated personalization
  • Managed Sending Infrastructure: Provisioning and management of sending domains and mailboxes, including authentication, warmup, and rotation
  • Analytics and Reporting: Campaign performance dashboards, conversion tracking, and optimization recommendations

Specific features, usage limits, and pricing for each subscription tier are defined on our pricing page and in your subscription agreement. Plans are sized by monthly personalized email volume. Any references to expected meetings, reply rates, or similar outcomes — on our website or in communications from us — are estimates only and not guarantees (see Section 5).

3. Intellectual Property

Your Content: You retain ownership of all data, prospect lists, email templates, and content you upload to or create within the platform.

SDRManager.ai Retained Property: We retain ownership of the SDRManager.ai platform, including all underlying code, algorithms, AI models, frameworks, libraries, tools, and general know-how. Your subscription grants you a non-exclusive, non-transferable license to use the platform during your active subscription period.

Third-Party Components: The platform orchestrates third-party tools and services (e.g., sending, enrichment, and AI providers). Their use is governed by their respective terms and licenses, and your use of our services constitutes consent to that processing where applicable.

Feedback: Any feedback, suggestions, or ideas you provide regarding our services or processes may be used by us without obligation or compensation to you.

4. Payment Terms

Subscription Billing: Services are sold as recurring subscriptions. Plans are billed monthly by default; an optional annual option is billed upfront for twelve (12) months at a discount. Add-ons and usage-based charges (such as additional prospects beyond your plan allowance) are billed at the rates published on our pricing page or agreed in your order form.

Billing Start: A valid payment method is collected at signup, but your first charge occurs on the day your campaigns go live (typically about two weeks after kickoff), after initial setup and mailbox warmup are complete. The setup and warmup period is not billed and is not a free trial — no outreach is sent during that window. For annual subscriptions, the upfront annual payment is likewise charged at campaign launch, not at signup. Subsequent charges recur on the anniversary of your launch date for each billing period.

Automatic Renewal: Subscriptions renew automatically at the end of each billing period until cancelled. You authorize us to charge your payment method on file for each renewal and for any accrued usage-based charges.

Cancellation and Refunds: Monthly subscriptions may be cancelled at any time and remain active through the end of the current billing period; no further charges occur after cancellation takes effect. Annual subscriptions remain active through the end of the prepaid term. Except where required by law, fees already paid are non-refundable for partial billing periods.

Failed and Late Payment: If a charge fails, we will notify you and retry. We may suspend services if payment remains outstanding ten (10) days after notice, and amounts unpaid after 30 days may incur a late fee of 1.5% per month on the outstanding balance. Enterprise invoices are due per the payment terms in the applicable order form.

Price Changes: We may change subscription pricing with at least 30 days written notice; changes take effect at your next billing period (or, for annual plans, at renewal). Continued use after a price change takes effect constitutes acceptance of the new pricing.

5. Warranties

We warrant that we will provide the services with reasonable skill and care and use commercially reasonable efforts to deliver your plan's committed monthly personalized email volume once campaigns are live.

No Outcome Guarantee: Outbound results depend on factors outside our control, including your offer, market, ICP, and recipient behavior. Any figures for meetings, replies, booking rates, deliverability, or revenue published on our website or communicated by us are estimates and benchmarks only. We do not warrant or guarantee any number of meetings booked, replies received, deals closed, or revenue generated, and such estimates do not form part of any agreement between you and us.

EXCEPT AS EXPRESSLY STATED ABOVE, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. We disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the fullest extent permitted by law.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SDRManager.ai SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from:

  • Your use or inability to use the services
  • Any unauthorized access to or alteration of your data or systems
  • Business decisions made based on analytics, recommendations, or AI-generated content provided through the services
  • Deliverability outcomes, sending-platform restrictions, or downtime or performance issues with third-party services or infrastructure
  • Any other matter relating to our services

Our total liability for any claim arising from or related to the services shall not exceed the total fees paid by you in the twelve (12) months preceding the event giving rise to the claim.

7. Confidentiality

We treat all information shared during our engagement as confidential. This includes your business plans, technical specifications, proprietary data, user information, and any other non-public information disclosed to us.

  • We will not disclose your confidential information to third parties without your written consent, except as required by law
  • We limit access to your information to team members and service providers who need it to provide the services
  • A mutual non-disclosure agreement (NDA) is available upon request and can be executed before any information is shared
  • Confidentiality obligations survive the termination of any service agreement

8. Data Handling and Security

We follow industry security best practices to protect your business information, prospect data, and any data we access or process in providing the services:

  • Encryption of data in transit and at rest
  • Access controls and authentication requirements for all systems
  • Strict data isolation between customer accounts — your prospect lists, messaging, and campaign data are never shared with or pooled across other customers
  • Regular security updates and vulnerability monitoring
  • Secure disposal of account data upon request or account closure, subject to legal retention requirements

We do not sell, rent, or share your data with third parties for their own purposes. Data access is limited to what is necessary to deliver our services.

9. Termination

By You: You may cancel your subscription at any time through your account or by written notice to [email protected]. Cancellation takes effect at the end of the current billing period (or, for annual plans, at the end of the prepaid term). Upon termination:

  • You retain ownership of your data, including prospect lists and content you uploaded or that was sourced for your account, and may export it (CSV/JSON) before your account closes
  • Export remains available for thirty (30) days after termination, after which we may delete account data per our Privacy Policy
  • Outstanding fees for services already provided remain due and payable
  • Sending domains and mailboxes provisioned by us for your account may be decommissioned; domains registered in your name can be transferred to you on request

By SDRManager.ai for Cause: We reserve the right to suspend or terminate services immediately if you breach these Terms (including the Acceptable Use policy), fail to pay after written notice, or use our services for unlawful purposes.

10. Acceptable Use

You agree NOT to use our services to:

  • Violate any applicable laws or regulations, including anti-spam and privacy laws such as CAN-SPAM, GDPR, CCPA, and CASL, or any third-party rights
  • Send deceptive, fraudulent, or misleading outreach, including misrepresenting your identity, sender information, or the nature of your offer
  • Contact recipients who have opted out, or circumvent suppression lists, unsubscribe mechanisms, or consent requirements
  • Upload or target prospect data you do not have a lawful basis to use
  • Market illegal products or services, or content involving fraud, harassment, or harm
  • Transmit malware, viruses, or other malicious code, or attempt to gain unauthorized access to our systems, networks, or other customers' data
  • Take actions that materially damage the deliverability or reputation of shared infrastructure

We may pause campaigns, suspend the account, or terminate services immediately for violations of this policy, without refund for the current billing period.

11. Indemnification

You agree to defend, indemnify, and hold harmless SDRManager.ai and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to your use of the services, the content and offers promoted in your campaigns, the prospect data you provide, violation of these Terms, or violation of any rights of a third party.

12. Dispute Resolution

You and SDRManager.ai agree that any dispute arising out of or relating to these Terms or our services shall be resolved through binding individual arbitration, except that either party may seek injunctive relief in court for infringement of intellectual property rights.

Class Action Waiver: You agree that any arbitration or proceeding shall be limited to the dispute between you and SDRManager.ai individually. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

Arbitration shall be conducted by a neutral arbitrator in accordance with the American Arbitration Association's ("AAA") Commercial Arbitration Rules.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, United States, without regard to its conflict of law provisions. For any disputes not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona.

14. Force Majeure

SDRManager.ai shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, war, terrorism, government actions, network or infrastructure failures, pandemics, strikes, or shortages of resources or materials.

15. Accessibility

SDRManager.ai is committed to making our website and services accessible to all users, including those with disabilities. We strive to conform to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. If you experience any accessibility barriers, please contact us at [email protected] so we may assist you.

16. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, any order forms or subscription agreements you enter into with us, and any other legal notices published on our website, constitute the entire agreement between you and SDRManager.ai regarding the use of our services.

18. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website with a new effective date. Your continued use of our services after such changes constitutes acceptance of the modified Terms.

Contact

For questions about these Terms, contact us at:

Email: [email protected]
Company: SDRManager.ai
Website: sdrmanager.ai

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